Returns & Refunds
At Cemllorarโข, we want every order to arrive as expected and fit naturally into your wardrobe. If something is not right, the following policy explains your return and refund options.
30-Day Returns
Eligible items may be returned within 30 days of delivery.
To be accepted, merchandise must be:
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Unused and in original condition
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Returned with original tags and packaging
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Accompanied by valid proof of purchase
Items that do not meet these conditions may be declined.
Starting a Return
Before sending anything back, contact:
Please include your order number and the item you would like to return.
Once the request is approved, we will provide the applicable return instructions and shipping information.
Do not send merchandise back without prior authorization.
Order Issues
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible. We will review the issue and arrange an appropriate resolution.
Items We Cannot Accept
Returns are not available for:
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Gift cards
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Personalized or customized products
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Final-sale items where clearly stated at purchase
If you are unsure whether your item qualifies, contact us before returning it.
Exchanges
For a different size, color, or style, the simplest option is to return the original item and place a new order once your return has been approved.
EU Orders
Customers receiving orders within the European Union may request cancellation or return within 14 days, subject to the applicable conditions described above.
Refund Processing
After your return is received and inspected, we will confirm whether the refund has been approved.
Approved refunds are:
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Returned to the original payment method
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Usually processed within 10 business days
Banks and payment providers may require additional processing time.
If more than 15 business days have passed after refund approval, contact us at service@cemllorar.com.
Return Destination
Please request return authorization before shipping any item. The correct return instructions and destination will be provided with your approved request.
Customer Care
Cemllorarโข
Operated by Los Angeles Apparel Inc.
Email: service@cemllorar.com